Responsible Gaming

GrandGames is committed to supporting a Responsible Gaming environment on our Website.

We take the issue of responsible gaming very seriously and are dedicated to providing a responsible gaming service for all our players.
We want you to have fun and enjoy your online experience with GrandGames while enabling you to gamble responsibly at all times.

For millions of people games are a form of entertainment, but for some individuals who may have gambling problems, it can be like a liquor store for an alcoholic.

Whilst the majority of people do gamble responsibly, for some, gambling can become a problem.

We suggest the following guidelines to gambling responsibly:

  • Please try and establish limits for purchasing, wagering and losses before you commence gambling.
  • Gambling is not advised if it interferes with your daily responsibilities.
  • Gambling is not advised if you are in recovery for any dependency or are under the influence of alcohol or any other substance.
  • Gambling is not advisable if you are attempting to make up for any prior losses.
  • You are of the legal age to gamble in your jurisdiction.


To ensure you enjoy your online experience with GrandGames and stay in control of your gaming, we provide members with a range of options to assist them to gamble responsibly as follows:

Self-Exclusion  - GrandGames will close any account if a User contacts one of our trained operators or sends an email to  . Alternatively, a User may simply set a cooling off period in his/her GrandGames account which will automatically suspend the Player Account for [1/3/6] mounts or until such time as the User wishes to resume gambling responsibly.
If you would like to be excluded by the Gaming Commission, go to www.gamingcommission.be , section “Protection of Players” and click on “Exclusion of gaming establishments form.”

Deposit limits  - We at GrandGames believe that having fun while playing on our Website is of the utmost importantance and are happy to help you set your own limits and free your mind from all worries. Use the Sonic S.A. Services as you wish by limiting your deposit amounts on a daily and/or weekly basis or by simply contacting your Personal Account Manager at .

Access to Account History  - Users can easily access their full deposit history on our Website at any time through the "History" section of their account.

Staff Training  - All of our Customer Service staff are aware of our Responsible Gaming policies and are trained to respond accordingly if any issue comes to their attention, and will provide account and cashier information upon request by a User in order to further assist such User to gamble responsibly on our Website.



Getting Further Help:

There are many organisations that can provide support and assistance to individuals who develop a problem with gambling. If at any time you recognize that you cannot control your gaming behaviour, and cannot enjoy our Website in a safe and responsible manner, we strongly recommend that you immediately contact one of the following professional organisations for professional guidance:

www.cliniquedujeu.be
SOS Jeux 0800/35.777
JeuResponsable

If you would like to have more information about associations or support centers in your region, go to the section “Protection of Player” at www.gamingcommission.be

Look over the prevention flyer published by the Gaming Commission Click here

We encourage you to PLAY RESPONSIBLY at GrandGames and free your mind. As always our support team will be glad to answer any further questions, just click on  Contact Us


If you wish to receive more information/lodge a complaint, with regards to online games of chance, you can contact the Gaming Commission by email or post with your full name and date of birth.

By email to : info@gamingcommission.be
By post to:
Belgian Gaming Commission
Information office
Cantersteen, 47
1000 Brussels